Arriva London starts new route 368 service
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016. The service was previously operated with single deck vehicles on a twelve-minute frequency, but because of the route's popularity, to improve the customer experience, TfL asked Arriva London to enlarge the capacity of the fleet to ten double deckers, and increase the frequency to one every ten minutes.
Twenty six drivers are employed on the route, driving refurbished Trident Enviro 400s and, as driver Barry explained, the drivers are enjoying the new opportunity for themselves and their customers.
"With Arriva London taking over the 368 route, they’ve managed to improve the customer experience by putting double deckers on the route with a better frequency. For us, with the new change over point very near the garage, we have the opportunity to walk back to the canteen and use the facilities; it’s all working out really well."
Published : Thu 11th Feb. 2016 - Thu 17th Mar. 2016
Arriva’s ‘red bus’ operations at Watford, Dartford, Grays and Heathrow are now moving across to be part of an enlarged Arriva London.
As part of National Apprentice week we will be running three apprentice information sessions on Friday 18th March 2016, at our Edmonton Engineering Training Academy, starting at 10:00, 12:00 and 14:00.
Local Haringey pre-school pupils were again treated to a very special way to celebrate World Book Day last Thursday (3rd March) with a shiny, red Arriva London Bus.
There can’t be a better way of learning about how buses work, than getting on one and asking the drivers. This is precisely what happened this week, when Arriva London were invited to take one of their red single deck buses to Newbury Park Primary School in Ilford.
As part of our ongoing drive to improve customer experience, we continually look for ways of enhancing the training we provide for our drivers.