Arriva London starts new route 368 service
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016. The service was previously operated with single deck vehicles on a twelve-minute frequency, but because of the route's popularity, to improve the customer experience, TfL asked Arriva London to enlarge the capacity of the fleet to ten double deckers, and increase the frequency to one every ten minutes.
Twenty six drivers are employed on the route, driving refurbished Trident Enviro 400s and, as driver Barry explained, the drivers are enjoying the new opportunity for themselves and their customers.
"With Arriva London taking over the 368 route, they’ve managed to improve the customer experience by putting double deckers on the route with a better frequency. For us, with the new change over point very near the garage, we have the opportunity to walk back to the canteen and use the facilities; it’s all working out really well."
Published : Thu 2nd Apr. 2015 - Mon 11th May. 2015
Arriva London were invited to The Crescent Primary School in Selhurst, a suburb of Croydon, to show some young school children what it’s like to ride on a big red double decker bus.
The Exchanging Places programme is an initiative between TfL and the Metropolitan Police, in which London’s cyclists are invited to experience what it is like to sit in the driver’s seat of a London bus or a large truck.
Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.e
Arriva London has been successful in retaining route 78 (Shoreditch - Nunhead) at Ash Grove.