Arriva London starts running routes 175 and 103
From Saturday 14th October, Arriva London began operating two new TfL contracts previously operated by another London operator; route 175 from Dagenham to North Romford and route 103 from Rainham to Chase Cross.
Route 175 operates with 16 double-deck vehicles from our Barking garage, with a twelve-minute frequency during the day. Route 103 operates from our Grays garage with 14 buses, with an eight-minute daytime frequency.
Sixty-seven drivers are required for the routes - some have transferred from the previous operator, others have transferred within Arriva London, and there are some new recruits too.
To see what the drivers think about the new contracts, we went out and spoke to a number of them, including driver Steven who came with the route from the previous operator. He explained how the drivers are enjoying the new opportunity for themselves and their customers:
"With Arriva London taking over the 103 route, they’ve managed to improve the customer experience by regulating the service more efficiently. I really love the route; I like it so much I came across from the previous operator when it changed. It runs from Rainham to Chase Cross, going through Romford, which is lovely. The customers are very friendly; I’ve built up relationships with a few of them. Working for Arriva, the people are proper friendly and everyone’s willing to help."
On the 175 route, driver Mohammed was equally happy with his situation:
"We’ve had the route running for a couple of weeks now. I’ve been on it since day one; it runs from Dagenham New Road to Hillrise Estate. The passengers are really friendly. It gets a bit busy down at Romford Market, especially on a Saturday and Sunday, but it’s a really good route."
Please let us know if you have any comments about the new 175 and 103 routes, or if you would like the opportunity of joining Steven and Mohammed on our driving teams, please click here.
Published : Wed 17th Feb. 2016 - Wed 23rd Mar. 2016
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Arriva’s ‘red bus’ operations at Watford, Dartford, Grays and Heathrow are now moving across to be part of an enlarged Arriva London.
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As part of our ongoing drive to improve customer experience, we continually look for ways of enhancing the training we provide for our drivers.