Continuous training for our drivers helps them deal with accessibility issues

  
  

TfL staff discuss with Arriva drivers
TfL staff discuss with Arriva drivers

As part of our continuous ongoing staff training and development programme, this week, together with colleagues from TfL, we conducted a Hello London Accessibility Forum at our Brixton garage, and invited our drivers to participate in the discussion.

Changes in the way access to buses is offered to wheelchair users means that all organisations involved in the delivery of these services have a duty to deliver, and to make their employees aware of the requirements and the necessity to offer them correctly.

TfL also invited some wheelchair users to attend to share their views and to meet with our staff.

We had a New Routemaster available for the Forum which we parked outside the garage, giving plenty of access to the ramp area of the vehicle. TfL displayed various messages relating to the accessibility issues and presented drivers with the latest information on the subject.

Driver Angela, one of the first to visit the Forum, was very interested in talking about some of the issues that she has encountered in her working day. She said:

driver Angela
driver Angela

"I always look out for wheelchair users as I approach the bus stops, but some days at really busy times it does become a bit of a challenge to see everyone within a crowd of customers. The wheelchair priority area is the only place on the bus where a wheelchair user can travel safely and, as drivers, we must ensure that we do our best to make the space available to them. I think these Forums are a really good idea, as they help to re-emphasise the details of the procedures we need to follow when a wheelchair user wishes to board our bus."

driver Michael
driver Michael

Michael, another Brixton driver who loves being a bus driver, explained:

"Every situation’s different, every day’s different, and that’s the beauty of my job. The Forum’s interesting as it’s a reminder to myself of the things I need to do. The wheelchair priority area can sometimes cause uncertainty amongst customers, but I find the best thing to do is get out of my cab and defuse any potential misunderstanding by talking it through. People like to see you taking charge; it means a lot to people."

We were fortunate to have both a wheelchair user and a mum with a buggy visit the Forum at the same time, which helped to demonstrate that the designated space provided can be utilised together.

Tanvi, one of the wheelchair users at the Forum, commented:

"I have seen an improvement in how drivers deal with the wheelchair/buggy situation over recent months. Also, I feel pleased to be a part of the Accessibility Forum (at Brixton Garage) to have an opportunity to help drivers and answer their questions."

If you would like to join our team of drivers and help everyone get access to our buses, then please visit our driver's careers page.

  
  

Tags:   News
Published : Thu 24th Aug. 2017
Related archived articles
Published : Tue 14th Apr. 2015 - Thu 14th May. 2015
 
Arriva London CCTV Analysts work with the Met Police for school training
Culprits being interviewed off the bus
Culprits being interviewed off the bus

Arriva London and the Metropolitan Police Lambeth Safety Transport Team have joined forces in a new initiative to demonstrate to school children in the Lambeth area the safety and security benefits of CCTV systems fitted on Arriva London’s buses

"The Night Bus" community on Arriva London buses
A three part Channel Four documentary series “The Night Bus” has its first episode airing tonight.
Back to school for an Arriva London Heritage Fleet bus

Arriva London were invited to The Crescent Primary School in Selhurst, a suburb of Croydon, to show some young school children what it’s like to ride on a big red double decker bus.

Cyclists Exchange places with Arriva London bus drivers

The Exchanging Places programme is an initiative between TfL and the Metropolitan Police, in which London’s cyclists are invited to experience what it is like to sit in the driver’s seat of a London bus or a large truck.

London emergency services accident simulation on the New Routemaster at Arriva London’s Clapton Garage
The idea of the exercise, which had been three months in the planning, was to give these services the opportunity to test out their recovery skills from a simulated accident of a New Routemaster.
Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference

Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.e

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.