Continuous training for our drivers helps them deal with accessibility issues

  
  

TfL staff discuss with Arriva drivers
TfL staff discuss with Arriva drivers

As part of our continuous ongoing staff training and development programme, this week, together with colleagues from TfL, we conducted a Hello London Accessibility Forum at our Brixton garage, and invited our drivers to participate in the discussion.

Changes in the way access to buses is offered to wheelchair users means that all organisations involved in the delivery of these services have a duty to deliver, and to make their employees aware of the requirements and the necessity to offer them correctly.

TfL also invited some wheelchair users to attend to share their views and to meet with our staff.

We had a New Routemaster available for the Forum which we parked outside the garage, giving plenty of access to the ramp area of the vehicle. TfL displayed various messages relating to the accessibility issues and presented drivers with the latest information on the subject.

Driver Angela, one of the first to visit the Forum, was very interested in talking about some of the issues that she has encountered in her working day. She said:

driver Angela
driver Angela

"I always look out for wheelchair users as I approach the bus stops, but some days at really busy times it does become a bit of a challenge to see everyone within a crowd of customers. The wheelchair priority area is the only place on the bus where a wheelchair user can travel safely and, as drivers, we must ensure that we do our best to make the space available to them. I think these Forums are a really good idea, as they help to re-emphasise the details of the procedures we need to follow when a wheelchair user wishes to board our bus."

driver Michael
driver Michael

Michael, another Brixton driver who loves being a bus driver, explained:

"Every situation’s different, every day’s different, and that’s the beauty of my job. The Forum’s interesting as it’s a reminder to myself of the things I need to do. The wheelchair priority area can sometimes cause uncertainty amongst customers, but I find the best thing to do is get out of my cab and defuse any potential misunderstanding by talking it through. People like to see you taking charge; it means a lot to people."

We were fortunate to have both a wheelchair user and a mum with a buggy visit the Forum at the same time, which helped to demonstrate that the designated space provided can be utilised together.

Tanvi, one of the wheelchair users at the Forum, commented:

"I have seen an improvement in how drivers deal with the wheelchair/buggy situation over recent months. Also, I feel pleased to be a part of the Accessibility Forum (at Brixton Garage) to have an opportunity to help drivers and answer their questions."

If you would like to join our team of drivers and help everyone get access to our buses, then please visit our driver's careers page.

  
  

Tags:   News
Published : Thu 24th Aug. 2017
Related archived articles
Published : Tue 7th Oct. 2014 - Thu 4th Dec. 2014
 
Arriva Driver has her head shaved for Cancer Fund raising

Having a full head of hair is a natural gift but the recent head shaving of Deena Gajjar, an Arriva London bus driver from Arriva’s Croydon garage, to raise money for Cancer Research UK is a very generous one.

Arriva’s Heritage Fleet bus assists award winning Chef Tom Kerridge to switch on Marlow’s Christmas Lights

One of the great things about this time of year for Arriva’s Heritage Fleet, is all the exciting and fun celebrations they get involved with.

Two prestigious awards for Arriva London

Arriva London’s innovative campaign, promoting Payroll Giving throughout its workforce, was recognised at the Institute of Fundraising’s National Payroll Giving Excellence Awards.

Arriva London volunteers walk for charity in the Lord Mayor’s Show 2014

Only occasionally does an opportunity come along to see the very best in people, and that opportunity came last Saturday at the Lord Mayor’s Show, where over 7,000 people paraded through the streets of the City of London.

Arriva London supports Payroll Giving in the Lord Mayor’s Show

The Lord Mayor’s Show takes place this Saturday (8th Nov.) with a river pageant and procession through the city and is set to feature more than 7,000 people.

Arriva London refreshing the customer experience

Arriva London are investing £600,000 on bus refurbishment for routes 102, 466 & 612.

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.