Great Customer Experience from Arriva London with the introduction of Route 249
One of Arriva London’s key brand values is ‘Great customer experience - We keep our customers happy every day’. The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, will underline this value. These vehicles use a combination of an ordinary diesel engine and an electric motor, and reduce emissions of local pollutants and CO2 by thirty percent compared to conventional buses.
As Patrick Sibley, Arriva London’s General Manager for Norwood and Brixton garages, said:-
“We are really excited that we have the opportunity of running these new buses on route 249, from Clapham Common to Anerley. There are 15 buses needed, including spares, but the peak vehicle requirement is 13 on the route with 45 drivers.
It’s been a very interesting programme bringing this route into service, as we have also been introducing the new Hybrids onto our route 2 at the same time. The combination will mean that by May we will have a total of 42 running out of Norwood”.
Many of the drivers are new recruits, with 11 drivers joining us from the previous operator. This has meant both ‘type’ training and route learning for everyone.
Ian Waro, the Assistant Engineering Manager for Norwood, said;-
“All the engineers are pleased with the new route and the new buses, as it means more work for us, which is always a good thing. Volvo came to our garage and carried out familiarisation training for the engineers. It’s slightly different to what we’re used to, with electric braking and steering systems. Some of the electrics are 600 volts, so we need to know how to isolate them correctly before we start working. The body has easy access panels, so it’s good to work on. We’re just finishing the pre-delivery checks at the moment before they go into service; all-round, a very nice Hybrid bus.”
If you’d like the opportunity to drive a new Hybrid bus for Arriva London, please go to our careers page and follow the bus driver’s link.
Published : Mon 3rd Aug. 2015 - Tue 22nd Sep. 2015
The graduates were shown around the garage by operations manager Gary Smith, giving them an insight into how the garage runs, how the training is carried out, and how it fits into TfL as a whole.
Arriva London is always striving to be at the forefront of innovative ideas to make the customer experience more fulfilling.
For the past few years, Nadeem Fazal, the acting garage supervisor from Arriva London’s Clapton garage, has been collecting money for his favourite charity, the ‘Arthritis Self Help Network’, a small charity based in Ilford Essex.
For the last seven years, for one day each year, a full bus service, route 23A, has been laid on to an abandoned village in the middle of Salisbury Plain.
In line with the daily routine of carrying over a million passengers per day across London, Arriva London is always looking for ways of improving its offering to the public.