It’s brand new maintenance pits for Arriva London
We are always looking at ways of developing better methods of serving our customers and helping our staff to do their jobs effectively. A most important part of this is to ensure that all of our buses are fully serviceable and ready at all times to go out on the route.
With this in mind the company has initiated an investment programme to improve engineering facilities, starting with upgrading the vehicle maintenance pits in both Tottenham and Stamford Hill garages in North London.
The upgrade has been carried out over several months as it can be a major upheaval for the garages while day to day operations carry on. The work involves removing the old concrete pits and replacing them with steel pre-fabricated versions. The pits are deeper than the older versions, which were installed when the garages were built over fifty years ago, and were designed for the higher floor, step access buses of the time.
Apart from providing more space to work, the new pits are better illuminated and with the steel side walls painted gloss white, give much better reflective surfaces that are also far easier to maintain. They have also been extended to accommodate the increased length of the New Routemaster buses now in service on routes 73 and 149.
The transition has meant that the garages have had to share their servicing work with Arriva London’s Engineering facility at Edmonton, but as Charlotte Whitfield, the General Manager for Tottenham and Stamford Hill, said:-
“Thanks to all of our staff and our colleagues’ cooperation, the transition has run really smoothly and none of the routes served by these garages have been effected by the change. We are very proud of our new engineering facilities and look forward to the improvements they will bring to service delivery in London”
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.