Learning is a key feature at Arriva London, for better bus services and customer satisfaction
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
So when the local Crouch End Coleridge Primary school told us of their nursery classes transport project, and asked if we could visit them with one of our buses, we were only too happy to oblige. What surprised us and pleased us most, was the knowledge the little ones already had, and how well they had been taught about how to use buses.
Saying hello to the driver, not making too much noise, being polite, and not putting their feet on the seats was already part of their understanding, and they had many more questions for Sharon, from Arriva London’s customer service department and Paul the bus driver, who had bought the bus along.
Paul and Sharon not only answered all their questions, but also read to them and sang some songs. Paul explained how much he liked being a bus driver, especially with the new eco-friendly buses. He then invited them to sit in the cab and see what it’s like to do his job.
The bus we took to the school was one of the new Volvo Hybrid HV buses from Tottenham, which are currently being used on route 19 and route 259. By introducing children at this age to modern up to date technology, which is good for the environment and their future is always something we are keen to do, and the enjoyment they got from our visit is outlined by Laura, one of the teachers.
“We absolutely loved the bus today, you were all great too. The children were so excited by it, one child said that it was her best day ever!! Thanks again it was such a good experience.”
Published : Thu 3rd Dec. 2015 - Wed 17th Feb. 2016
As part of our ongoing drive to improve customer experience, we continually look for ways of enhancing the training we provide for our drivers.
Every year, Arriva London’s staff show their massive generosity through their continued charitable giving. The company runs a Payroll Giving scheme, which encourages staff to easily give to any charity they choose through their payroll, for as little as one pound a week; this is also tax efficient for both the employee and the charities.
Arriva London’s Heritage Fleet open-topper bus helps bring Christmas to London at the Hamley’s Toy Parade
‘Christmas comes but once a year, but when it does it brings good cheer’ and that’s exactly what Arriva London’s iconic open-top red Routemaster helped to do last weekend at the Hamley’s Toy Parade in Regent Street.
There is no better way to communicate your appreciation of someone’s care and giving, than to do it face to face, and this is exactly what happened on #GivingTuesday.