TfL and Arriva London host Disability awareness discussion

  
  

Arriving at Arriva London's Brixton garage
Arriving at Arriva London's Brixton garage

Recently, Arriva London’s Brixton garage was the venue for a new initiative. In partnership with TfL, Arriva London invited a group from Lambeth’s People’s Rights Group to the garage for an open discussion about the challenges for some of our disabled customers when travelling on London’s buses.

The team in discussion
The team in discussion

The group of five, Brian Stocker, Christina Watkins, Gina Barrett, Sabina Laher and Susan Laffey, together with their facilitators John Hersov and Laura VanBemmel, decided that the best place to discuss the subject was actually on a bus in the garage. So everyone boarded one of the New Routemasters and the dialogue began.

Nik Partou
Nik Partou

Nik Partou, Arriva London’s Communication Support Manager, kicked things off with an introduction to the New Routemaster, detailing the reasoning behind the three door design.

Abdullah Bin Masood
Abdullah Bin Masood

Then with the help of Arriva London driver Abdullah Bin Masood, the group learned about the process involved when an Oyster card does not have enough funds to pay for a fare. Abdullah explained how the customer would hear a different sound from the ticket machine and an emergency fare slip would be printed out reminding them to top up before their next journey.

George Marcar
George Marcar

The group then raised questions about ramp usage, how the iBus system works and driver professionalism. They then explained some of the issues they have to Nik and his colleagues, and TfL’s Driver Communications Manager and coordinator for this initiative, George Marcar.

Gina Barrett asking a question
Gina Barrett asking a question

The discussions went on for over an hour and the general feeling was that it was a very positive step for everyone. For Arriva London, it emphasised the necessity for the continued training of staff in the needs of customers with disabilities.

For the group, it gave a deeper insight into the protocols that all drivers are trained for, and the challenges drivers can face when assisting customers with disabilities in busy and crowded environments.

Watch the accompanying video and let us know your thoughts on the value of this type of initiative.

 

  
  

Tags:   News
Published : Mon 9th Nov. 2015
Related archived articles
Published : Wed 18th Mar. 2015 - Thu 7th May. 2015
 
Back to school for an Arriva London Heritage Fleet bus

Arriva London were invited to The Crescent Primary School in Selhurst, a suburb of Croydon, to show some young school children what it’s like to ride on a big red double decker bus.

Cyclists Exchange places with Arriva London bus drivers

The Exchanging Places programme is an initiative between TfL and the Metropolitan Police, in which London’s cyclists are invited to experience what it is like to sit in the driver’s seat of a London bus or a large truck.

London emergency services accident simulation on the New Routemaster at Arriva London’s Clapton Garage
The idea of the exercise, which had been three months in the planning, was to give these services the opportunity to test out their recovery skills from a simulated accident of a New Routemaster.
Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference

Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.e

Arriva London retains route 78

Arriva London has been successful in retaining route 78 (Shoreditch - Nunhead) at Ash Grove.

Arriva London Training Team drive to stardom with ITV’s Double Decker Driving School

When it comes to training bus drivers, the Arriva London Driving School is second to none, and as the new ITV six part series ‘Double Decker Driving School’ will show, learning to be a bus driver isn’t …

 

Please wait...

 

.Delivered by CSN MCL / All content copyright © 2007 - 2018 original copyright holders, except where individually stated. All rights reserved. E&OE.