TfL and Arriva London host Disability awareness discussion
Recently, Arriva London’s Brixton garage was the venue for a new initiative. In partnership with TfL, Arriva London invited a group from Lambeth’s People’s Rights Group to the garage for an open discussion about the challenges for some of our disabled customers when travelling on London’s buses.
The group of five, Brian Stocker, Christina Watkins, Gina Barrett, Sabina Laher and Susan Laffey, together with their facilitators John Hersov and Laura VanBemmel, decided that the best place to discuss the subject was actually on a bus in the garage. So everyone boarded one of the New Routemasters and the dialogue began.
Nik Partou, Arriva London’s Communication Support Manager, kicked things off with an introduction to the New Routemaster, detailing the reasoning behind the three door design.
Then with the help of Arriva London driver Abdullah Bin Masood, the group learned about the process involved when an Oyster card does not have enough funds to pay for a fare. Abdullah explained how the customer would hear a different sound from the ticket machine and an emergency fare slip would be printed out reminding them to top up before their next journey.
The group then raised questions about ramp usage, how the iBus system works and driver professionalism. They then explained some of the issues they have to Nik and his colleagues, and TfL’s Driver Communications Manager and coordinator for this initiative, George Marcar.
The discussions went on for over an hour and the general feeling was that it was a very positive step for everyone. For Arriva London, it emphasised the necessity for the continued training of staff in the needs of customers with disabilities.
For the group, it gave a deeper insight into the protocols that all drivers are trained for, and the challenges drivers can face when assisting customers with disabilities in busy and crowded environments.
Watch the accompanying video and let us know your thoughts on the value of this type of initiative.
Published : Thu 2nd Nov. 2017 - Thu 30th Nov. 2017
Arriva London scooped three awards at the National Payroll Giving Excellence Awards held in November.
Arriva London collected three prestigious awards at the UK Bus Awards held at the historic Troxy cinema venue in Limehouse, East London.
This year’s Lord Mayor’s Show, on 11th November, was an amazing cause for celebration, not only to welcome in the new Lord Mayor, but also to celebrate another year of Platinum giving by our wonderfully generous Payroll Givers.
Route 175 operates with 16 double-deck vehicles from our Barking garage, with a twelve-minute frequency during the day. Route 103 operates from our Grays garage with 14 buses, with an eight-minute daytime frequency.
Preparations are complete for our display entry in this year’s Lord Mayor’s Show on Saturday. The Arriva London theme again this year is to celebrate the enormous contribution our staff make to charities through the Payroll Giving scheme. With over 1,000 staff supporting over 160 charities every week, and over £1,000,000 having been given in the last five years.
The buses, which were recently on display on the South Bank opposite the Houses of Parliament, will be seen throughout London and the City until November 12th, as a mark of respect for the sacrifices made by London’s service men and women, past and present.