Three great wins for us at the prestigious UK Bus Awards
Arriva London collected three prestigious awards at the UK Bus Awards held at the historic Troxy cinema venue in Limehouse, East London.
The first was the top prize Gold Award in the TfL London Bus Garage of the Year category, which was won by Brixton garage in South London.
The award required entrants to reach high levels of recorded performance in a range of disciplines, including service reliability, engineering standards, driver quality monitoring, wheelchair ramp operation, customer satisfaction and mystery traveller surveys.
The second of our Gold Awards went to Tottenham garage’s engineering manager Chris Leonti, in the Unsung Heroes category.
It recognised that, for over 40 years, Chris has tirelessly maintained and managed London's buses to ensure its travelling public receives the best customer experience, and that he is renowned for his positive attitude amongst his colleagues across Arriva London. His self-motivation and will to succeed has made him the 'go-to' man for advice on all bus engineering matters and underlines his truly Unsung Hero status.
Our third winner was our Enfield driver Helen Webster, who captured the Silver Award in the Top London Bus Driver category.
The London Bus Driver awards are given to those individuals who best fit the customers' ideal: a driver who is friendly, helpful, conscientious, mindful of passengers’ comfort and wellbeing – in short, a true professional and worthy ambassador for the job.
Bob Scowen, Arriva London Managing Director, said:
"The award winners are recognition for all of our staff and the quality of service provided every day across our London business. We should all be proud of the awards and see them as an inspiration for the challenges we face going forward."
If you would like to join our winning teams, then please visit our careers page and come on board.
Published : Thu 31st Mar. 2016 - Wed 4th May. 2016
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
A new idea to turn older diesel engine buses into much more environmentally friendly vehicles has been developed. The basic idea behind the unit, is that the old diesel unit that currently drives the wheels is removed, and a retrofit diesel/electric hybrid is fitted.
Arriva London is always happy to try and accommodate our customers’ requirements, so we were delighted to receive this thank you note from ten-year-old Jeremy, following his visit with his parents to Arriva’s Grays garage yesterday.
At Arriva London, we are always interested in unusual requests for the use of our fleet, and are regular suppliers of buses to accommodate rail replacement work. However, we are pleased to announce that we have been able to satisfy a more unusual request for the use of one of our Heritage Fleet buses as the temporary ticket office for a miniature railway station in Kent.