Two primary schools visit two of our garages in two days
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
With this in mind, we recently welcomed two schools to two of our garages on two consecutive days, giving them the opportunity to see how a busy bus operator manages running over 1,600 buses across London every day.
The garages were Clapton and Enfield, and they were delighted to each host a local primary school, Hoxton Garden Primary school for Clapton and George Spicer Primary school for Enfield.
The children, aged between four and six, were collected with their teachers and some parents from their respective schools in one of our double deck buses. They were then driven to their respective local garage and on entering, introduced to one of our Engineers and their bus driver, where they had the opportunity to ask questions about the buses and the bus service. The schools had requested these visits as the children were currently learning about 'people who help us' and 'how transport helps our lives'.
The buses were then driven around the garages, keeping the children safe within the bus, whilst allowing them the opportunity of seeing buses being serviced and repaired. Before driving back out to the forecourt area, the children were taken for a drive through the bus wash, with much excitement and wonder.
The children were then given the opportunity to sit in the cab and see what it’s like to be in control of a big red bus. They were then taken back in the bus to their schools and on alighting, given a small red model bus as a memento.
We know from past experience that these visits are very effective in helping pupils understand how important it is to have an efficient and helpful bus service in their local community, and we are extremely proud to be able to assist these schools with their educational process, and, maybe in years to come, some of these children will be the bus operators of the future.
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Published : Thu 11th May. 2017 - Thu 22nd Jun. 2017
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.
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The generosity of our staff is reflected in Arriva London receiving the prestigious Government’s Charity Aids Foundation Platinum Award last year, which means that over 20% of the staff give to charity through the company’s Payroll Giving scheme.
Arriva London supports local communities in many ways, so when asked to be involved in this project for yet another year, the decision was an easy one.
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