Two primary schools visit two of our garages in two days
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
With this in mind, we recently welcomed two schools to two of our garages on two consecutive days, giving them the opportunity to see how a busy bus operator manages running over 1,600 buses across London every day.
The garages were Clapton and Enfield, and they were delighted to each host a local primary school, Hoxton Garden Primary school for Clapton and George Spicer Primary school for Enfield.
The children, aged between four and six, were collected with their teachers and some parents from their respective schools in one of our double deck buses. They were then driven to their respective local garage and on entering, introduced to one of our Engineers and their bus driver, where they had the opportunity to ask questions about the buses and the bus service. The schools had requested these visits as the children were currently learning about 'people who help us' and 'how transport helps our lives'.
The buses were then driven around the garages, keeping the children safe within the bus, whilst allowing them the opportunity of seeing buses being serviced and repaired. Before driving back out to the forecourt area, the children were taken for a drive through the bus wash, with much excitement and wonder.
The children were then given the opportunity to sit in the cab and see what it’s like to be in control of a big red bus. They were then taken back in the bus to their schools and on alighting, given a small red model bus as a memento.
We know from past experience that these visits are very effective in helping pupils understand how important it is to have an efficient and helpful bus service in their local community, and we are extremely proud to be able to assist these schools with their educational process, and, maybe in years to come, some of these children will be the bus operators of the future.
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Published : Thu 30th Mar. 2017 - Wed 10th May. 2017
The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London.
Making the capital’s buses as simple to use as the London Underground is a new initiative being trialled on seven London bus routes, including Arriva London routes 150 and 128.
In association with TfL and HCT Transport, we opened our doors to welcome the public, giving them the opportunity to explore the garage, meet our operations teams, ride on a bus through the bus wash, tour our operations control centres and see & ride on some historic preserved buses.
Our recent route gains in North London include route 19, from Finsbury Park to Battersea Bridge (South Side), which has meant implementing an extensive mobilisation programme to maintain our high standards.
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, underlines one of our key brand values - ‘Great customer experience - We keep our customers happy every day’.