Fri 29th Jun 2018
East London Vision demonstrate visual impairment simulators to Arriva London drivers at Accessibility Awareness forum
We take very seriously our commitment to customer service, and none more so than for people with disabilities. Working in partnership with TfL, we have been running a series of Accessibility Awareness forums at all our garages across London.
Published : Thu 31st Mar 2016 - Wed 4th May 2016
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
A new idea to turn older diesel engine buses into much more environmentally friendly vehicles has been developed. The basic idea behind the unit, is that the old diesel unit that currently drives the wheels is removed, and a retrofit diesel/electric hybrid is fitted.
Arriva London is always happy to try and accommodate our customers’ requirements, so we were delighted to receive this thank you note from ten-year-old Jeremy, following his visit with his parents to Arriva’s Grays garage yesterday.
At Arriva London, we are always interested in unusual requests for the use of our fleet, and are regular suppliers of buses to accommodate rail replacement work. However, we are pleased to announce that we have been able to satisfy a more unusual request for the use of one of our Heritage Fleet buses as the temporary ticket office for a miniature railway station in Kent.
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